| Q. |
What kind of technical support do you offer? |
| A. |
We offer full technical support by phone during normal business hours of 8am-6pm, Monday through Friday, excluding holidays. If there is a problem during non-business hours, you may email support@verticalpenguin.com and someone will respond to your request as soon as possible. |
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| Q. |
How can you offer 100% up-time, isn't there supposed to be an expected amount of down-time for any server? |
| A. |
We can offer 100% up time because our servers and network are backed up with a double-redundant power system. If the power goes out, the temporary backup power supplies will kick in immediately. If the power stays off for too long, the emergency power supplies are supplemented by diesel generators which are capable of powering the entire facility for several days without interuption. |
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| Q. |
I can't remember my username or my password, HELP! |
| A. |
First, don't panic. Next, call us at 1-888-201-4131. We will be more than happy to help you reset your password and get you logged into your account |
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| Q. |
What are the addresses for your name servers? |
| A. |
They ns1.verticalpengiun.com and ns2.verticalpenguin.com. If you need help configuring your domain registrar, please call us at 1-888-201-4131 for assistance. |
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| Q. |
I can't login to my email, what are the settings I should be using? |
| A. |
You can set your incoming mail server to mail.verticalpenguin.com. Your username and password can be accessed by logging into your account. |
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| Q. |
I would like to cancel my account, how can I do that? |
| A. |
Please call us at 1-888-201-4131 and we will help you to cancel your account. |
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